What is the The Hansal Way™?
Our flagship service is a proven formula to create a lasting impact, uplift in performance and to rapidly transform your business culture and results.
We have delivered this programme for five Banks on five Continents, in the United Kingdom, United Arab Emirates, United States of America, Republic of South Africa and Australia.
Our expertise of implementing this best practice is gained from different international markets and helps high performing and competent business leaders stay ahead. Hansal lead consultants all come from a position of experience, as all are experienced senior executives from Banks across the world.
The Hansal Way™ uses multiple methods and approaches to maximize our clients’ ability to get, grow and keep their chosen customer segments.
- Results – Demand excellent performance through developing lasting skills for great customer outcomes, deeper relationship building and working together across businesses.
- Customer Experience – Cultivate a service culture around improving capability, embedding standards, process improvement. We can create benchmarks and satisfaction indexes that are meaningful at every level of the organisation.
- Insights – Create metrics, dashboards, and packs that generate genuine insight for you to drive your business.
- People – Get the right people strategies required for the transformation journey. Coaching, training, reward, recognition, incentives, employee engagement, surveys and communication are just some of the services where we offer our expertise.
- Digital – Build your digital journeys, reduce branch volumes, less cash, more adoption, enhance customer migration and create value from digital and self-service channels.
Talk to us without obligation, as to how we can help you move forward in the right direction. We want you to experience The Hansal Way™ and move your business to the next level.
